Job Title: Support Guru (Entry-Level Remote IT Support Technician)
Company: FlossTech Solutions LLC
Location:Remote
Job Type: Contractual
Job Description:
As an Entry-Level Remote IT Support Technician, you will be the first point of contact for our employees and customers encountering IT issues. This role requires a highly motivated individual with a strong desire to learn and grow in the field of IT. The position is entirely remote, and thus the successful candidate must be highly disciplined, self-directed, and committed to providing excellent customer service.
Responsibilities:
Provide first-level contact and convey resolutions to customer issues
Properly escalate unresolved queries to the next level of support
Track, route, and redirect problems to correct resources
Walk customers through problem-solving process
Follow up with customers, provide feedback, and see problems through to resolution
Utilize excellent customer service skills and exceed customers’ expectations
Ensure proper recording, documentation, and closure
Recommend procedure modifications or improvements
Preserve and grow your knowledge of help desk procedures, products, and services
Qualifications:
Proven working experience in providing help desk support
Proficiency in English
Working knowledge of help desk software, databases, and remote control
Strong client-facing and communication skills
Advanced troubleshooting and multi-tasking skills
Customer service orientation
Familiarity with Windows/Mac operating systems and various software applications
Preferred Skills:
1.
Certifications like A+, Network+, Security+, or ITIL are a plus
Previous experience in a remote support role
Knowledge of cloud services like Microsoft SharePoint, Microsoft Suite, Google Drive, Google Workspace.
FlossTech Solutions LLC is an Equal Opportunity Employer. We encourage all qualified candidates to apply, and we do not discriminate based on race, color, gender, national origin, age, religion, disability, or sexual orientation.
To apply, please submit your resume and a brief cover letter explaining why you're a good fit for this role.