Note: The job is a remote job and is open to candidates in USA. Nelnet is a diversified and innovative company committed to enriching lives through the power of service. They are seeking an IT Program Administrator to manage the technical health and governance of their Atlassian Cloud ecosystem, including Jira and Confluence, while also supporting broader IT program administration responsibilities.ResponsibilitiesAdminister NDS's Atlassian Cloud platform (Jira, Confluence) at a system health and governance levelWrite and maintain scripts (Python and/or Groovy/ScriptRunner) and advanced Jira Automation rules to support platform workflowsEvaluate and develop cloud-native automation solutions (Jira Automation, Forge, REST API integrations) as legacy ScriptRunner capabilities are assessed and transitionedPartner closely with development teams and leadership to support active products and ensure adherence to standardsPerform value stream mapping for processes owned within NDS IT, with a focus on streamlining Atlassian-supported workflows and eliminating wasteMentor other Atlassian administrators toward cloud platform competency, and build knowledge transfer materials to reduce single-person dependenciesSupport and facilitate change management activities associated with process, tool, and governance changes across NDS ITEnsure users have access to the training they need on Program Office tools — facilitating and coordinating training resources, not necessarily delivering it directlyDocument, measure, and improve system and software lifecycles to meet business objectives across NDS IT programsInterpret contractual and regulatory documentation (CMMI, NIST, FSA Contract, RFPs) to identify gaps in lifecycles, policies, and procedures, and work with stakeholders to close those gapsDocument processes and procedures in an organized, user-friendly formatProvide clear and concise verbal and written communication tailored to the appropriate audience — technical and non-technicalSkillsBachelor's degree or equivalent combination of education and relevant experience2+ years of Jira and Confluence administration experience at a system healthDemonstrated experience with Atlassian Cloud (not exclusively data center)Scripting experience: Python and/or Groovy (ScriptRunner); willingness to learn ForgeAbility to read and write advanced Jira Automation rulesExperience with SSO and identity integration (SAML, SCIM, Okta, Azure AD, or equivalent)Experience designing and implementing workflows, dashboards, and Kanban or Scrum boardsFamiliarity with the full software development lifecycle (SDLC), including Agile or other iterative methodologiesHands-on experience with AI tools used in a professional setting, with a genuine willingness to deepen that fluencyProven experience collaborating across multiple functional areas to achieve shared business objectivesExperience working in a team-based, collaborative environmentProficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)Ability to create and interpret analytical reports and performance metricsExperience with AI tools such as Rovo or Claude CodeExposure to AI governance, agentic systems, or AI-specific SDLC requirementsExperience with large-scale change management initiatives; change management certification (Prosci, CCMP, or equivalent)Knowledge of compliance frameworks such as NIST and CMMIExperience creating and utilizing performance metrics for individuals or teamsExperience with Power BI for reporting and dashboard developmentFamiliarity with process improvement techniques such as value stream mapping or other Lean methodologiesAtlassian certification at the cloud administrator level or equivalentExperience supporting a data center-to-cloud migrationBenefitsMedical, dental, vision, HSA and FSAGenerous earned time off401K/student loan repaymentLife insurance & AD&D insuranceEmployee assistance programEmployee stock purchase programTuition reimbursementPerformance-based incentive payShort- and long-term disabilityA robust wellness programHybrid work environment that accommodates both in-office and remote workStandard hybrid work schedule includes 24 hours of in-office work each week, for associates that reside within 30 miles of an officeCompany OverviewNelnet provides business, communications, and financial services. It was founded in 1996, and is headquartered in Lincoln, Nebraska, USA, with a workforce of 5001-10000 employees. Its website is
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