Job Description: Resolve complex consumer issues and advise first level representatives on high level issues. Assist policy holders with billing questions and concerns. Provide support to policy holders with any policy changes requested. Support policy holders needs by providing recommendations and adjusting as necessary. Requirements: Must be located in FL, IN or TX Must meet state requirements to obtain Insurance License Must have your own laptop or PC with a webcam/camera for the 7-day course High School Diploma or equivalent. Minimum of 6 months of customer service experience. Must be 18 years of age or older. Ability to type at least 25 words per minute. Comfortable with desktop computer systems and have general knowledge of Windows-based systems. Customer service and/or sales experience preferred. College degree preferred but not required. Benefits: Comprehensive health benefits, which may include medical, vision, and dental. Employment Assistance Programs. Health and personal time off (HPT). Leave programs as eligible. Competitive 401(K) plans. Life insurance. Supplemental medical coverage. Critical care insurance. Pet insurance. Retailer discounts.