Description: Communicate directly with clients via email, Google Meet, Loom updates, and live calls. Lead and participate in client calls with confidence and clarity. Translate business processes into effective monday.com boards, automations, and dashboards. Continuously improve existing systems as client needs evolve. Troubleshoot issues calmly and professionally. Address client questions and concerns with ownership and a solutions-oriented approach. Create Loom videos to explain changes, decisions, and system logic. Document work clearly and consistently. Collaborate closely with internal teammates and implementation le. Requirements: Experience communicating directly with clients through email, Google Meet, and Loom. Ability to lead and participate in client calls confidently and clearly. Experience translating business processes into monday.com boards, automations, and dashboards. Ability to continuously improve systems as client needs change. Strong troubleshooting skills with a calm, professional approach. Ability to explain processes and system logic in a way that builds confidence. Demonstrated ability to manage and optimize complex systems over time. Strong problem-solving skills with logic and pattern recognition. High standards for organization, accuracy, and structured workflows. Experience with HubSpot, GoHighLevel, Salesforce, or similar CRMs is preferred. Background in operations, process improvement, or systems design is preferred. Familiarity with automations, integrations, or light development work is preferred. Experience with Microsoft Suite, WordPress, Google Docs, monday.com, Airtable, Microsoft Project, Make, Zapier, Python, Java, Supabase, or Lovable. Benefits: Competitive salary of $1250-$2150 per month. 13th month pay. 12 days of paid time off. 12 paid US holidays. Maternity and paternity leave. Comprehensive healthcare benefits. Life insurance through the full-time HMO plan. Mental health support and wellness resources.