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Dallas, TX - Work from Home Intuit TurboTax Smartlook - Video Support Inbound Customer Service & Software Tech Support

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Customer Service

Intuit TurboTax Smartlook - Video Support

Inbound Customer Service & Software Tech Support

Telemarketing Experience Preferred

Job ID# A1001

Leverage your customer service expertise and provide billing support to a Company's customers, all from the comfort of your own home!

About

Stride 2 Hire works with our Premier partner, Parkes & Co., who connects small call center companies, run by people like you, to prestigious Fortune 500 clients through a virtual platform. Parkes & Co. provides the clients, you provide the service. YOU have the power to choose your clients, and schedule from the comfort of your own home. You have the opportunity to live your work from home dream. When you own your own business, you’re the boss.

WHAT TO EXPECT:

What’s Needed to Provide Customer Support for this Client

  • Inbound phone and video customer service/technical support. Handle technical support questions via phone, with video capability.
  • Research, analyze and determine an appropriate course of action for TurboTax customers.
  • Interact with customers via phone focusing on software navigation questions as well as assisting customer with locating prior years’ returns and amendments.
  • Serve as ambassador for the Intuit brand; take a caring and empathetic approach to customer interactions and/or escalation to a higher level of expertise.
  • Document all issues, resolution and follow up action.

WHAT IT TAKES TO SUCCEED:

Must-Have Qualities and Capabilities

  • Familiarity with company processes and policies
  • Clear, confident and professional communication skills to build trust and rapport
  • Understanding of “client call flow”
  • Quick-thinking management of client needs
  • Assertiveness to promote additional products and services
  • Empathy and a sincere desire to assist and prioritize the customer
  • Tenacity to understand and deliver on customers’ needs

EDUCATION NECESSARY

No degrees necessary - great work from home opportunity for anyone who is ready to start a business and be their own boss.

WHAT YOU'LL BE DOING

Inbound phone and video customer service/technical support. Handle technical support questions via phone, with video capability.

WHAT YOU NEED TO GET STARTED:

  • Apply
  • A computer
  • Logitech C170 Webcam
  • High Speed wired Internet (No WiFi)
  • Phone with heet
  • Pass a background screening

This is not an offer of employment.

Requirements

Background Screening
  • Have no felonies or fraudulent behaviors.

PC Requirements

  • A desktop/tower computer with a separate monitor is recommended.
  • Dual boot machines, Netbooks, and Tablets are prohibited from use.
  • All-in-One computers are not currently compatible with any client programs.
  • CPU Speed

    • Dual-core 2.8 GHz or better or

    • Intel i class or AMD Phenom X2 class or better

    • Atom, Celeron, Pentium and Opteron processors are notpermitted

  • Hard Drive 20 GB or more of available space

    • 60 GB or more of total space

  • Memory 4 GB of RAM or better

  • Operating System Windows 7 or Windows 10

    • Windows 8/8.1 not supported by some clients

  • Standard Connection and Speed Hard-wired connection (no wireless)

    • Minimum 10 mbps download / Minimum 3 mbps upload

    • Maximum Latency Threshold 120 milliseconds (ms)

  • Monitor Recommendations

    • 1280 x 1024 (SXGA) screen resolution

    • 1920 x 1080 (Full HD or 1080p)

    • Dual monitors may be required on some client programs

Mac Requirements

  • Macs must have an Ethernet port
  • MacBook Air and Mac USB-C ports will not be supported
  • Boot Camp and a licensed version of Windows (please see page 2 for acceptable Windows operating systems) MUST be installed.

Accessories, Software and Internet/Phone Service Providers

REQUIRED ACCESSORIES

  • USB heet with microphone (required for Certification)

    • Logitech, Plantronics, Microsoft, or similar brands recommended.

Suggestions
  • Plantronics PLNAUDIO478 USB
  • Logitech USB H570e
  • Jabra UC VOICE 150
  • Hard-wired Telephone and heet (required for Production/Servicing)

    • Plantronics S12 or similar recom
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