Job Description: Support employees by answering incoming calls and helping them understand their healthcare, retirement, and other benefit options. Handle a steady call volume while navigating multiple systems. Assist with back-office tasks like claims processing and general administrative work. Create a positive experience for every caller. Requirements: Previous call center experience with high-volume calls Experience with healthcare or employer benefits (highly preferred) Keyboarding and MS Office proficiency Basic computer knowledge (command prompts, shortcuts, troubleshooting) Excellent verbal and written communication skills Strong problem-solving skills Ability to multitask effectively Ability to work independently with minimal supervision High school diploma or GED Successful background check & drug test (includes education and employment verification) Must be 18 years of age or older Benefits: Health benefits for you and your family, including medical, dental, and vision, starting on day 1! Paid holidays Paid time off (PTO)